目 录摘 要.....................................................................................................IAbstract......................................................................................................II引言............................................................................................................11 相关理论研究.........................................................................................31.1 员工流失的相关概念....................................................................31.2 员工满意度....................................................................................41.3 离职意向........................................................................................52 大连君悦酒店前厅部员工流失现状.....................................................72.1 大连君悦酒店基本概况................................................................72.2 大连君悦酒店组织结构................................................................82.3 大连君悦酒店前厅部概况............................................................93 大连君悦酒店前厅部员工流失的原因分析.......................................103.1 问卷调查与实施过程..................................................................113.1.1 问卷设计.............................................................................113.1.2 问卷调查的实施过程.........................................................113.2 问卷调查结果分析......................................................................123.2.1 人口统计基本特征分析.....................................................123.2.2 员工流失率成因分析.........................................................154 影响大连君悦酒店前厅部员工流失的原因.......................................164.1 薪资福利比较低..........................................................................164.2 绩效考核不规范..........................................................................174.3 员工培训不重视..........
