天粤快递有限公司一线员工薪酬满意度分析【摘要】网络的不断发展改变了人们的生活和娱乐习惯，网上购物由于其便捷的购物方式受到人们的青睐。现在的网上购物商家通过快递的形式将商品送到客户手中，自然而然，快递行业也随之飞速发展起来。快递行业在飞速发展的过程中，伴随的问题也层出不穷，其中突出问题之一是人力资源管理水平较低，尤其是对一线的快递员、分拣员等弱势群体，企业对其没有足够的重视，这些员工的薪酬满意度普遍较低，严重影响工作效率、质量和积极性。快递件的运输过程不能得到保证，丢件，错件，损坏件的情况不断发生，给客户不好的服务体验，同时，对于公司而言，影响公司声誉，而且还会使员工产生主动离职的倾向，影响企业员工凝聚力，增加企业人力资源管理成本，严重阻碍企业的发展。要解决问题，提高一线员工的薪酬满意度必不可少，因此找出导致员工薪酬满意度低的因素，并针对问题对症下药尤为关键。本文以典型的民营快递企业天粤快递有限公司为调查对象，根据薪酬满意度调查问卷，从薪酬满意度的五个维度对目前天粤快递有限公司的一线员工的薪酬满意度及其影响因素进行分析，并提出相应的对策及建设性意见，完善人力资源管理制度，提高员工薪酬满意度，在激烈的市场竞争中建立优势，获得可持续发展。【关键词】快递企业；一线员工；薪酬满意度Salary satisfaction analysis of front-line employees in Tianyue Express Co., Ltd[Abstract] The continuous development of the Internet has changed people's life and entertainment habits. Online shopping is favored by people because of its convenient way of shopping. Now online shopping merchants send goods to customers by express delivery. Naturally, express delivery industry is developing rapidly. In the process of rapid development of express industry, there are many problems. One of the outstanding problems is the low level of human resource management, especially for the weak groups such as the front-line express workers and sorters. The enterprises do not pay enough attention to them, and the salary satisfaction of these employees is generally low, which seriously affects the w...
