电子商务背景下我国第三方物流企业服务质量提升策略【摘要】本文主要是根据电子商务背景下我国第三方物流企业服务质量的情况，通过对第三方物流企业的背景、服务质量现状调查，通过对国内外已有的研究，了解第三方物流企业服务质量的测评指标，针对特定人群设计调查问卷，回收问卷进行调查结果分析，从而发现消费者需求变化的问题和第三方物流企业服务质量存在的问题，探索出适合我国第三方物流企业服务质量提升的策略。第三方物流企业要怎么在保证服务质量的前提下，去提升本身的服务质量、满足多样化多变的客户需求。结合现状，促进我国物流产业的发展，促进我国经济和电商物流的发展，缩短与发达国家的差距。【关键词】电子商务；第三方物流；服务质量In the context of e-commerceService quality improvement of third-party logistics companies in China[Abstract] This article is mainly based on the service quality of China's third-party logistics companies in the context of e-commerce, through the investigation of the background and service quality of third-party logistics companies, and through the existing research at home and abroad, to understand the evaluation of the service quality of third-party logistics companies Indicators, design questionnaires for specific groups of people, and collect the questionnaires to analyze the results of the surveys, so as to discover the changes in consumer demand and the problems of the service quality of third-party logistics companies, and explore strategies for improving the service quality of third-party logistics companies in China. How can a third-party logistics company improve its own service quality and meet the needs of diverse customers on the premise of ensuring service quality. Combined with the current situation, promote the development of China's logistics industry, promote the development of China's economy and e-commerce logistics, and shorten the gap with developed countries.[Keywords] e-comm...
