目 录CATALOGUE第一章 前厅部组织结构图 ORGANIZATION CHART·····························································1第二章 前厅部岗位职责 POSITION RESPONSIBILITIES OF F.O DEPARTMENT········2-23 2.1 前厅部经理 F.O Manager ··········································22.2 前厅部秘书 F.O Secretary··········································32.3 大堂副理 Assistant Manager····································42.4 前台接待经理 Reception Manager··································6 2.5 前台接待员 Receptionist···········································7 2.6 预订员 Reservation Clerk····································9 2.7 总机督导 Operator Captain····································11 2.8 总机话务员 Operator··············································12 2.9 首席礼宾司 Chief Concierge····································13 2.10 迎宾员 Door man···········································14 2.11 行李员 Bell man ···········································16 2.12 商务中心督导 B.C Captain·········································17 2.13 商务中心文员 B.C Clerk············································182.14 商场经理 Gift Shop Manager·································20 2.15 商场员工 Seller ·················································212.16 医务室医生 ...
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