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目录目录 ................................................................................................................................................... 0第一章售后服务 ............................................................................................................................. 11.1 售后服务保障措施............................................................................................................ 11.2 技术支持服务 .................................................................................................................... 21.3 故障维修措施 .................................................................................................................... 21.3.1 响应时间 ................................................................................................................. 21.3.2 技术服务质量保障措施......................................................................................... 3第二章产品维修及质量承诺......................................................................................................... 42.1 保修承诺 ............................................................................................................................ 42.2 故障维修响应时间............................................................................................................ 42.3 产品保修承诺 .................................................................................................................... 52.3.1 修理 ......................................................................................................................... 52.3.2 更换 ......................................................................................................................... 52.3.3 退货 ......................................................................................................................... 52.3.4 其他 ....................................................................