VOLVO进口汽车4S店售后服务运营手册VIP专享VIP免费

下载后可任意编辑服务、配件运作手册1下载后可任意编辑目 录前 言....................................................................................................................................71．术语说明.............................................................................................................................82．服务站建店及设施........................................................................................................93．组织机构及岗位说明................................................................................................103.1 组织机构设置......................................................................................................................103.1.1 目的...................................................................................................................................103.1.2 组织架构...........................................................................................................................103.2 职位说明书...........................................................................................................................113.2.1 服务总监...........................................................................................................................113.2.2 服务经理...........................................................................................................................123.2.3 配件经理...........................................................................................................................133.2.4 技术经理...........................................................................................................................143.2.5 服务顾问...........................................................................................................................153.2.6 预约员...............................................................................................................................153.2.7 索赔员........